> For the complete documentation index, see [llms.txt](https://fytex.gitbook.io/fyzap/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fytex.gitbook.io/fyzap/atendimentos.md).

# Atendimentos

- [Filtros](https://fytex.gitbook.io/fyzap/atendimentos/filtros.md): Este guia explica de forma simples e prática como funciona a separação de atendimentos no sistema, como configurar filas corretamente e como controlar o acesso dos usuários.
- [Formatação de Texto](https://fytex.gitbook.io/fyzap/atendimentos/formatacao-de-texto.md)
- [Anotação Tickets](https://fytex.gitbook.io/fyzap/atendimentos/anotacao-tickets.md)
- [Chave PIX](https://fytex.gitbook.io/fyzap/atendimentos/chave-pix.md): Disponível somente para canais API PLUS
- [Avaliação de Atendimento](https://fytex.gitbook.io/fyzap/atendimentos/avaliacao-de-atendimento.md): A funcionalidade de avaliação de atendimento permite coletar feedback dos clientes automaticamente após o encerramento de um atendimento, ajudando a monitorar a qualidade do suporte da equipe.
- [Motivos de Encerramento](https://fytex.gitbook.io/fyzap/atendimentos/motivos-de-encerramento.md): A funcionalidade de Motivo de Encerramento garante que, ao finalizar um ticket, o atendente seja obrigado a selecionar o motivo pelo qual o atendimento foi encerrado.
- [Despedida](https://fytex.gitbook.io/fyzap/atendimentos/despedida.md)


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